Tech “support” from BrotherSoft

A couple of months back I tried to find an old favorite strategy game of mine called Empire Deluxe (currently distributed by Killer Bee Software), but to my knowledge it had never been available for the Mac. Imagine my surprise when I discovered that BrotherSoft.com offered exactly what I wanted.
My pleasure turned to confusion when I downloaded the file and fired it up. It wasn’t Empire Deluxe. It was an entirely different game, albeit from Killer Bee Software. Assuming the error was a simple case of a misdirected link, I submitted a help ticket through BrotherSoft’s site asking for clarification.
Hilarity ensued.

Mr. Konsen/2011-02-11 21:33:07
http://www.brothersoft.com/games/empire-deluxe-internet-editi-for-mac.html
This link delivers a game called Galacticards. Where is the Empire game?

Brothersoft/2011-04-21 14:19:40
Dear Mr. Konsen,
Thank you for your feedback.
Our Technical Department checked it and found the download link works normally. Please make sure the network and PC work well before downloading.
Also you could try our download manager named ‘Orbit Downloader’ from http://www.brothersoft.com/orbit-downloader-54366.html

Mr. Konsen/2011-04-23 14:06:01
Read my report again, geniuses. The link works, yes. The game it delivers is not “Empire.” It’s “Galactic Cards.” I want “Empire.” Where is the “Empire” file? Do you understand now?

Brothersoft/2011-04-24 03:58:56
Dear, I am Sue from BrotherSoft Customer Service Department. I’m so sorry I also can’t find the software matching your need on our site, I advise you to go to some forums or groups to get help. We’ll improve our service much more and thank you again for your letter! Hope your continuous support to us. Best regards, Sue BrotherSoft Customer Service Email: support_staff@brothersoft.com

Mr. Konsen/2011-04-28 21:10:05
What forums? What groups?

Brothersoft/2011-05-03 03:14:52
Dear, I am Sue from BrotherSoft Customer Service Department. I advise you to go to google to get help. We’ll improve our service much more and thank you again for your letter! Hope your continuous support to us. Best regards, Sue BrotherSoft Customer Service Email: support_staff@brothersoft.com

Mr. Konsen/2011-05-05 18:57:08
So your answer is basically “we can’t help you, go check Google” … is that it?

Brothersoft/2011-05-21 20:47:10
Dear, I am Sue from BrotherSoft Customer Service Department. I’m so sorry for this error. I also can’t find the software matching your need on our site. We’ll improve our service much more and thank you again for your letter! Hope your continuous support to us. Best regards, Sue BrotherSoft Customer Service Email: support_staff@brothersoft.com

Mr. Konsen/2011-05-21 23:12:54
Your response to my report is essentially “tough luck, sorry we can’t help.” Correct?

Brothersoft/2011-05-22 06:58:14
Dear, I am Sue from BrotherSoft Customer Service Department. I’m so sorry. We’ll improve our service much more and thank you again for your letter! Hope your continuous support to us. Best regards, Sue BrotherSoft Customer Service Email: support_staff@brothersoft.com

Mr. Konsen/2011-05-22 16:05:52
One last request, then. Please take down the page at http://www.brothersoft.com/games/empire-deluxe-internet-editi-for-mac.html … which still says that you have Empire Deluxe Internet Edition for Mac available to download. Since you do not actually have it, you should probably stop claiming that you do.

Brothersoft/2011-05-22 21:35:50
Dear, I am Sue from BrotherSoft Customer Service Department. I have forwarded this mail to related department. We will contact you within three work day. We’ll improve our service much more and thank you again for your letter! Hope your continuous support to us. Best regards, Sue BrotherSoft Customer Service Email: support_staff@brothersoft.com

Let this be a warning to you.
Better tech support than India

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